Emergency Medical Dispatcher: Life-Saving Call Center

911 Emergency Communications; Brighton (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for Brighton, TN. You will handle urgent medical calls, verify locations and details, and apply protocol-based instructions while coordinating ambulance responses.

The role may include overnight or rotating shifts and requires adherence to medical dispatch protocols. Applicants should have a high school diploma or equivalent; CPR certification may be required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

CPR certification

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for Brighton, TN. You will handle urgent medical calls, verify locations and details, and apply protocol-based instructions while coordinating ambulance responses.

The role may include overnight or rotating shifts and requires adherence to medical dispatch protocols. Applicants should have a high school diploma or equivalent; CPR certification may be required.