Emergency Medical Dispatcher — Life-Saving, 24/7 Operations

911 Emergency Communications; Town of Ridgeway (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Medina, NY seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response resources. You will verify location details, gather patient information, and apply protocol-based instructions to guide responders.

The role may require CPR/EMD certification and ongoing training, with varied shifts including overnights and weekends. Strong communication and calm decision-making are essential.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Strong communication

Calm under pressure

Multitasking

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Medina, NY seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response resources. You will verify location details, gather patient information, and apply protocol-based instructions to guide responders.

The role may require CPR/EMD certification and ongoing training, with varied shifts including overnights and weekends. Strong communication and calm decision-making are essential.