Emergency Medical Dispatcher: Fast-Paced EMS Call Center

Emergency Telecommunicator Services; Fort Walton Beach (FL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Fort Walton Beach seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location, and coordinate ambulance response according to established protocols. Applicants typically need a high school diploma or equivalent; EMS dispatcher certification and CPR coursework may be required.

Some roles may require additional certifications, with EMT/paramedic credentials not universally required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

EMS dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Fort Walton Beach seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location, and coordinate ambulance response according to established protocols. Applicants typically need a high school diploma or equivalent; EMS dispatcher certification and CPR coursework may be required.

Some roles may require additional certifications, with EMT/paramedic credentials not universally required.