Emergency Medical Dispatcher — Fast-Paced Crisis Coordination

911 Emergency Communications; Pequot Lakes (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Pequot Lakes, MN seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. You will verify patient location, instruct callers per protocols, and prioritize responses for rapid EMS deployment.

Requirements include a high school diploma and EMD certification; CPR and additional coursework may be needed. Overnight shifts and overtime may be required depending on the assignment.

Qualifications

• High school diploma or equivalent commonly required.
• Some vacancies may sponsor training or require EMD certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulances as assigned.
• Provide protocol-based instructions within qualifications.
• Relay information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Active listening

Clear communication

Medical dispatch

Protocol knowledge

Documentation

Prioritization

Calm under pressure

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

911 Emergency Communications in Pequot Lakes, MN seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources. You will verify patient location, instruct callers per protocols, and prioritize responses for rapid EMS deployment.

Requirements include a high school diploma and EMD certification; CPR and additional coursework may be needed. Overnight shifts and overtime may be required depending on the assignment.