Emergency Medical Dispatcher - Fast-Paced 911 Coordination

911 Emergency Communications; Rogers (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

911 Emergency Communications in Rogers, Texas, is seeking Emergency Medical Dispatchers to support urgent medical assistance. Dispatchers gather incident details, assign response priorities, and coordinate EMS resources using approved protocols.

Ideal candidates have a high school diploma and CPR certification; EMT/paramedic credentials are not universal requirements. The role may require overnight shifts and overtime; comprehensive training is provided.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and scene details.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Multitasking

Calm under pressure

Education

High school diploma

Tools

Dispatch software

Job description

911 Emergency Communications in Rogers, Texas, is seeking Emergency Medical Dispatchers to support urgent medical assistance. Dispatchers gather incident details, assign response priorities, and coordinate EMS resources using approved protocols.

Ideal candidates have a high school diploma and CPR certification; EMT/paramedic credentials are not universal requirements. The role may require overnight shifts and overtime; comprehensive training is provided.