Emergency Medical Dispatcher: Fast-Paced 911 Call Center

911 Emergency Communications; Olden (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher in Olden, TX. The role involves handling urgent medical calls, verifying location and patient details, and guiding responders using approved dispatch protocols.

Responsibilities include prioritizing incidents, coordinating ambulance resources, and documenting each call for quality assurance. Applicants should have a high school diploma or equivalent, and may need EMS dispatcher certification and CPR training.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher in Olden, TX. The role involves handling urgent medical calls, verifying location and patient details, and guiding responders using approved dispatch protocols.

Responsibilities include prioritizing incidents, coordinating ambulance resources, and documenting each call for quality assurance. Applicants should have a high school diploma or equivalent, and may need EMS dispatcher certification and CPR training.