Emergency Medical Dispatcher: Fast-Paced 24/7 Console Role

Emergency Telecommunicator Services; Norman (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers for roles in Norman, NC. Dispatchers gather patient and incident information, establish response priorities, and coordinate emergency medical resources using an agency-approved system.

This position may include providing approved instructions before responders arrive, adhering to medical dispatch protocols and oversight requirements. Overnight shifts, weekends, holidays, rotating schedules, and overtime may apply.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers for roles in Norman, NC. Dispatchers gather patient and incident information, establish response priorities, and coordinate emergency medical resources using an agency-approved system.

This position may include providing approved instructions before responders arrive, adhering to medical dispatch protocols and oversight requirements. Overnight shifts, weekends, holidays, rotating schedules, and overtime may apply.