Emergency Medical Dispatcher — 24/7 Critical Dispatch & Protocols

County Emergency Communications; Norman (IN); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Norman, IN is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient details, establish priorities, and support coordination of EMS resources. You may provide protocol-based instructions before responders arrive, following local medical dispatch protocols and oversight.

A high school diploma and CPR certification are commonly required, with additional EMS certifications preferred.

Qualifications

• High School Diploma or recognized equivalent commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; consult vacancy for exact requirements and providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma

Emergency Medical Dispatcher certification (preferred)

CPR certification

Job description

County Emergency Communications in Norman, IN is seeking Emergency Medical Dispatchers to handle urgent calls, gather patient details, establish priorities, and support coordination of EMS resources. You may provide protocol-based instructions before responders arrive, following local medical dispatch protocols and oversight.

A high school diploma and CPR certification are commonly required, with additional EMS certifications preferred.