Emergency Medical Dispatcher - 24/7 Dispatch & Support

911 Emergency Communications; Norman Park (GA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Norman Park, GA, is seeking qualified Emergency Medical Dispatchers to join the duty team. You will handle urgent medical calls, verify locations, and coordinate ambulance resources using approved dispatch protocols.

Responsibilities include delivering protocol-based instructions, relaying scene hazards, and documenting each call for quality reviews. A high school diploma and EMD certification are commonly required, with CPR/comprehensive training often needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Norman Park, GA, is seeking qualified Emergency Medical Dispatchers to join the duty team. You will handle urgent medical calls, verify locations, and coordinate ambulance resources using approved dispatch protocols.

Responsibilities include delivering protocol-based instructions, relaying scene hazards, and documenting each call for quality reviews. A high school diploma and EMD certification are commonly required, with CPR/comprehensive training often needed.