Emergency Medical Dispatcher - Critical Response Navigator

911 Emergency Communications; North Haven (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance programs

Continuing education

Job summary

Emergency Medical Dispatcher opportunities in North Haven, CT, are available with 911 Emergency Communications. Dispatchers gather patient and incident details, establish priorities, and coordinate EMS resources under approved protocols.

Roles may include providing instructions before responders arrive, depending on training and assignment. Candidates typically need a high school diploma and dispatcher certification; CPR may be required. Overtime and night shifts are common.

Qualifications

• General requirements include a high school diploma or equivalent.
• Emergency Medical Dispatcher certification is preferred or required by some employers.
• CPR certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and determine response priority.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

Communication skills

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

Job description

Emergency Medical Dispatcher opportunities in North Haven, CT, are available with 911 Emergency Communications. Dispatchers gather patient and incident details, establish priorities, and coordinate EMS resources under approved protocols.

Roles may include providing instructions before responders arrive, depending on training and assignment. Candidates typically need a high school diploma and dispatcher certification; CPR may be required. Overtime and night shifts are common.