Emergency Medical Dispatcher: Critical Communications

911 Emergency Communications; Del Valle (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Continuing education

Job summary

911 Emergency Communications in Del Valle, TX seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance responses. You will gather patient and incident data, determine priorities, and provide protocol-based guidance while complying with oversight and protocols.

A high school diploma or equivalent is required; EMS dispatcher certification and CPR training may be required depending on the vacancy. Overtime and varied shifts are common in this role.

Qualifications

• Requires a high school diploma or equivalent and Emergency Medical Dispatcher certification.
• CPR certification may be required; consult vacancy for exact requirements.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to assess needs.
• Determine response priority using approved EMS dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Active listening

Questioning

Prioritization

Coordination

Communication

Documentation

Discretion

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification (preferred)

Job description

911 Emergency Communications in Del Valle, TX seeks Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance responses. You will gather patient and incident data, determine priorities, and provide protocol-based guidance while complying with oversight and protocols.

A high school diploma or equivalent is required; EMS dispatcher certification and CPR training may be required depending on the vacancy. Overtime and varied shifts are common in this role.