Emergency Medical Dispatcher | Critical Care Call Center

County Emergency Communications; Fishers (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

County Emergency Communications in Fishers, IN is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources. You will gather incident details, determine priority, and provide protocol-based guidance under established dispatch protocols.

Applicants typically hold a high school diploma or equivalent; CPR and EMS certifications may be required depending on the vacancy. This role may involve overnight or weekend shifts and overtime in a continuous operations

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in Fishers, IN is seeking Emergency Medical Dispatchers to support urgent medical calls and coordinate EMS resources. You will gather incident details, determine priority, and provide protocol-based guidance under established dispatch protocols.

Applicants typically hold a high school diploma or equivalent; CPR and EMS certifications may be required depending on the vacancy. This role may involve overnight or weekend shifts and overtime in a continuous operations