EMS Emergency Dispatcher — Life-Saving Call Center

County Emergency Communications; Fishers Landing (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers for opportunities in Fishers, NY. This role involves handling emergency calls, gathering essential details, and coordinating ambulance resources in line with approved protocols.

Applicants should have a high school diploma or equivalent and may require EMT certification. CPR certification is often required; shifts may include overnight or weekend schedules depending on the agency’s terms.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers for opportunities in Fishers, NY. This role involves handling emergency calls, gathering essential details, and coordinating ambulance resources in line with approved protocols.

Applicants should have a high school diploma or equivalent and may require EMT certification. CPR certification is often required; shifts may include overnight or weekend schedules depending on the agency’s terms.