Emergency Medical Dispatcher: Critical Calls, Protocols & Support

911 Emergency Communications; South Salt Lake (UT); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in South Salt Lake, UT is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and assign appropriate response priorities.

The role involves following approved medical dispatch protocols, providing instructions, and communicating effectively with responders. Training, certifications, and overtime may be required depending on the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EM Dispatcher certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in South Salt Lake, UT is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and assign appropriate response priorities.

The role involves following approved medical dispatch protocols, providing instructions, and communicating effectively with responders. Training, certifications, and overtime may be required depending on the vacancy.