Emergency Medical Dispatcher: Critical Calls & Coordinated Response

Emergency Telecommunicator Services; Waldron (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Waldron, IN, seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response teams. Duties include collecting patient details, determining priority, and guiding responders per approved protocols.

Training may be provided; relevant certifications are preferred and supported by the employer. Role may require overnight, weekend, or rotating shifts with overtime as needed.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required; EMD certification preferred.
• EMD certification before appointment may be required per vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority using authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Medical protocol knowledge

Communication skills

Decision making

Education

High school diploma

CPR certification

EMD certification (preferred)

Job description

Emergency Telecommunicator Services in Waldron, IN, seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate response teams. Duties include collecting patient details, determining priority, and guiding responders per approved protocols.

Training may be provided; relevant certifications are preferred and supported by the employer. Role may require overnight, weekend, or rotating shifts with overtime as needed.