Emergency Medical Dispatcher — Critical Call Coordination

911 Emergency Communications; North Platte (NE); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in North Platte is seeking Emergency Medical Dispatchers to coordinate urgent medical responses and manage incident information from a centralized console. You will gather patient and location details, determine priorities, and guide responders using approved protocols.

Responsibilities include delivering protocol-based instructions, communicating with responders, and documenting calls for quality review.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification or equivalent may be required or sponsored training may be available.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in North Platte is seeking Emergency Medical Dispatchers to coordinate urgent medical responses and manage incident information from a centralized console. You will gather patient and location details, determine priorities, and guide responders using approved protocols.

Responsibilities include delivering protocol-based instructions, communicating with responders, and documenting calls for quality review.