Emergency Medical Dispatcher - 24/7 Critical Call Center

County Emergency Communications; Glendale (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Glendale, NY, is seeking Emergency Medical Dispatchers to handle urgent calls, determine priorities, and coordinate ambulance resources in a high-activity EMS environment.

The role requires a high school diploma (or equivalent) and may require EMD and CPR certifications, with training provided as needed. Extended console work and shift rotations are common in this 24/7 setting.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMD certification is preferred before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

EMD certification

CPR certification

Education

High school diploma or equivalent

Job description

County Emergency Communications in Glendale, NY, is seeking Emergency Medical Dispatchers to handle urgent calls, determine priorities, and coordinate ambulance resources in a high-activity EMS environment.

The role requires a high school diploma (or equivalent) and may require EMD and CPR certifications, with training provided as needed. Extended console work and shift rotations are common in this 24/7 setting.