Emergency Medical Dispatcher — Critical Call Center Navigator

911 Emergency Communications; Seal Beach (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

911 Emergency Communications in Seal Beach seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities. The role involves following approved dispatch protocols, providing pre-arrival instructions when trained, and maintaining accurate call documentation.

Candidates must align with the agency’s medical oversight and certifications as required. Emergency Medical Dispatchers may work overnight, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Seal Beach seeks an Emergency Medical Dispatcher to handle urgent medical calls, confirm locations, and coordinate response priorities. The role involves following approved dispatch protocols, providing pre-arrival instructions when trained, and maintaining accurate call documentation.

Candidates must align with the agency’s medical oversight and certifications as required. Emergency Medical Dispatchers may work overnight, weekends, and holidays as needed.