Emergency Medical Dispatcher — Certification Support & Critical Response

Emergency Telecommunicator Services; Downers Grove (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for La Place, IL. You will receive calls, gather patient and incident information, and coordinate EMS resources according to approved protocols.

Responsibilities include confirming location, asking required questions, determining priority, and providing protocol-based instructions while documenting calls for quality assurance.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Certification or sponsor training may be required as per vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Questioning technique

Priority determination

Dispatch coordination

Protocol instruction

Documentation

Education

High school diploma

Emergency Medical Dispatcher certification

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for La Place, IL. You will receive calls, gather patient and incident information, and coordinate EMS resources according to approved protocols.

Responsibilities include confirming location, asking required questions, determining priority, and providing protocol-based instructions while documenting calls for quality assurance.