Emergency Medical Dispatcher: Life-Saving Call Center Pro

911 Emergency Communications; Deville (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

911 Emergency Communications in Deville, LA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. Staff will follow approved protocols and may provide pre-arrival instructions to callers.

Responsibilities include gathering patient information, determining priority, and relaying details to responders while adhering to CPR and other certification requirements as defined by the vacancy.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification and additional coursework may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

911 Emergency Communications in Deville, LA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. Staff will follow approved protocols and may provide pre-arrival instructions to callers.

Responsibilities include gathering patient information, determining priority, and relaying details to responders while adhering to CPR and other certification requirements as defined by the vacancy.