Emergency Medical Dispatcher — Certification Support

Emergency Telecommunicator Services; North Matewan (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in North Matewan is seeking qualified Emergency Medical Dispatchers to support urgent medical calls. You will gather caller information, verify locations, assign priorities, and coordinate EMS resources following established protocols.

Applicants typically need a high school diploma or GED, CPR certification, and may be sponsored for dispatcher training. Overtime and varied shifts are common in this role.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Tools

Emergency dispatch software

Job description

Emergency Telecommunicator Services in North Matewan is seeking qualified Emergency Medical Dispatchers to support urgent medical calls. You will gather caller information, verify locations, assign priorities, and coordinate EMS resources following established protocols.

Applicants typically need a high school diploma or GED, CPR certification, and may be sponsored for dispatcher training. Overtime and varied shifts are common in this role.