Emergency Medical Dispatcher – 24/7 Urgent Response

911 Emergency Communications; Ionia (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers for Ionia, NY. The role involves handling urgent medical calls, gathering patient and incident details, and coordinating EMS resources according to dispatch protocols.

Responsibilities include verifying locations, prioritizing responses, and providing protocol-based instructions while maintaining patient confidentiality and data accuracy. Training and certification steps may vary by appointment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers for Ionia, NY. The role involves handling urgent medical calls, gathering patient and incident details, and coordinating EMS resources according to dispatch protocols.

Responsibilities include verifying locations, prioritizing responses, and providing protocol-based instructions while maintaining patient confidentiality and data accuracy. Training and certification steps may vary by appointment.