Emergency Medical Dispatcher — 24/7 Critical Response Center

County Emergency Communications; Iona (MN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Iona, MN seeks Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, confirm locations, gather incident details, and determine dispatch priorities using approved protocols. Training and certification may be sponsored; CPR certification is often required.

This role involves extended console work, shifts including nights and weekends, and strict adherence to medical oversight procedures while protecting patient information.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification and additional coursework may be required.
• EMD certification is preferred or required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Calm under pressure

Multitasking

Team coordination

Education

High school diploma or equivalent

CPR certification

EMD certification

Tools

Emergency dispatch system

Job description

County Emergency Communications in Iona, MN seeks Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, confirm locations, gather incident details, and determine dispatch priorities using approved protocols. Training and certification may be sponsored; CPR certification is often required.

This role involves extended console work, shifts including nights and weekends, and strict adherence to medical oversight procedures while protecting patient information.