Emergency Medical Dispatcher - 24/7 Shifts + Cert Support

911 Emergency Communications; Clinton (NC); On-site; USD 36,000 - 52,000; Full time

Job summary

911 Emergency Communications in Clinton seeks Emergency Medical Dispatchers to handle urgent medical calls, verify patient locations, gather incident details, and set response priorities per established protocols.

Employees may work extended console shifts, including overnights, weekends, or holidays, with overtime as needed. A high school diploma is commonly required; CPR certification and additional EMS training may be required; EMT/paramedic credentials are not universal.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Clear communication

Calm under pressure

Multitasking

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Clinton seeks Emergency Medical Dispatchers to handle urgent medical calls, verify patient locations, gather incident details, and set response priorities per established protocols.

Employees may work extended console shifts, including overnights, weekends, or holidays, with overtime as needed. A high school diploma is commonly required; CPR certification and additional EMS training may be required; EMT/paramedic credentials are not universal.