Emergency Medical Dispatcher - 24/7 Life-Saving Communications

Emergency Telecommunicator Services; Council Bluffs (IA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Saint Marys, IA seeks Emergency Medical Dispatcher professionals to gather patient data, establish response priorities, and coordinate ambulance resources.

Position requires a high school diploma with EMD certification (or eligibility) and CPR certification. Shifts may include overnight, weekends, and overtime; compliance with protocols and medical oversight is required.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification before appointment may be required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Clear communication

Ability to work under pressure

Attention to detail

Team coordination

Education

High school diploma or equivalent

EMD certification

Job description

Emergency Telecommunicator Services in Saint Marys, IA seeks Emergency Medical Dispatcher professionals to gather patient data, establish response priorities, and coordinate ambulance resources.

Position requires a high school diploma with EMD certification (or eligibility) and CPR certification. Shifts may include overnight, weekends, and overtime; compliance with protocols and medical oversight is required.