Emergency Medical Dispatcher: 24/7 EMS Coordination

County Emergency Communications; Mansfield (LA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

County Emergency Communications in Mansfield, LA seeks Emergency Medical Dispatchers to handle urgent calls, verify details, and coordinate ambulance resources. The role requires following approved protocols and maintaining patient confidentiality.

Training and certifications may be required, with some locations offering sponsored programs. Shifts may include overnight, weekends, and overtime in a continuous operations environment.

Qualifications

• High school diploma or recognized equivalent required or commonly required.
• CPR certification may be required; EMT/paramedic credentials are not universal.
• May require Emergency Medical Dispatcher certification before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications in Mansfield, LA seeks Emergency Medical Dispatchers to handle urgent calls, verify details, and coordinate ambulance resources. The role requires following approved protocols and maintaining patient confidentiality.

Training and certifications may be required, with some locations offering sponsored programs. Shifts may include overnight, weekends, and overtime in a continuous operations environment.