Emergency Medical Dispatcher - 24/7 Critical Dispatch

County Emergency Communications; Mansfield (AR); On-site; USD 42,000 - 64,000; Full time

Job summary

County Emergency Communications in Mansfield, AR seeks an Emergency Medical Dispatcher to handle urgent calls, confirm locations, and assign medical resources efficiently. The role follows approved protocols and may involve overnights or rotating schedules as required by the agency.

Responsibilities include gathering critical information, instructing callers when needed, and ensuring accurate documentation for quality reviews.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMD certification before appointment may be required or sponsored training may be offered.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition to determine priority.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking

Prioritization

Multitasking

Communication

Medical terminology

Education

High School Diploma

Job description

County Emergency Communications in Mansfield, AR seeks an Emergency Medical Dispatcher to handle urgent calls, confirm locations, and assign medical resources efficiently. The role follows approved protocols and may involve overnights or rotating schedules as required by the agency.

Responsibilities include gathering critical information, instructing callers when needed, and ensuring accurate documentation for quality reviews.