Emergency Medical Dispatcher - 24/7 EMS Communications

County Emergency Communications; Sumner (ME); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Shift premiums

Job summary

County Emergency Communications in Sumner, ME is seeking Emergency Medical Dispatchers to handle urgent medical calls, obtain critical details, and assign appropriate EMS resources. This role requires attention to detail and the ability to follow approved protocols.

Responsibilities include questioning callers, prioritizing responses, and coordinating with responders while documenting all steps for quality reviews. Training may be sponsored, with CPR certification often required.

Qualifications

• High school diploma or GED required; sponsorship possible for training.
• CPR certification may be required; EMT/paramedic credentials vary by vacancy.
• Knowledge of emergency dispatch protocols is a plus.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch ambulance resources when included in the assignment.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Call handling

Prioritization

Documentation

Education

High School Diploma

CPR Certification

Job description

County Emergency Communications in Sumner, ME is seeking Emergency Medical Dispatchers to handle urgent medical calls, obtain critical details, and assign appropriate EMS resources. This role requires attention to detail and the ability to follow approved protocols.

Responsibilities include questioning callers, prioritizing responses, and coordinating with responders while documenting all steps for quality reviews. Training may be sponsored, with CPR certification often required.