Emergency Medical Dispatcher: Fast-Paced 24/7 Call Center

911 Emergency Communications; Powder Springs (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher in Powder Springs, GA. The role involves handling urgent medical calls, validating location and contact details, and gathering critical patient information to set response priorities.

Dispatched duties may include coordinating ambulance resources, providing protocol-based instructions, and documenting call data. The position may require CPR/EMD certification and adherence to medical dispatch protocols while working within

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification prior to appointment may be required; CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher in Powder Springs, GA. The role involves handling urgent medical calls, validating location and contact details, and gathering critical patient information to set response priorities.

Dispatched duties may include coordinating ambulance resources, providing protocol-based instructions, and documenting call data. The position may require CPR/EMD certification and adherence to medical dispatch protocols while working within