Emergency Medical Dispatcher | 24/7 Critical-Call Operator

911 Emergency Communications; Union Point (GA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Union Point, GA seeks Emergency Medical Dispatchers to support urgent medical calls using an agency-approved system for gathering information, prioritizing responses, and coordinating EMS resources. Responsibilities include receiving calls, confirming locations, asking critical questions, determining priority, and dispatching responders while following protocols.

A high school diploma and EMS/CPR certifications may be required; overtime and varied shifts are

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification preferred.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Education

High school diploma

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Union Point, GA seeks Emergency Medical Dispatchers to support urgent medical calls using an agency-approved system for gathering information, prioritizing responses, and coordinating EMS resources. Responsibilities include receiving calls, confirming locations, asking critical questions, determining priority, and dispatching responders while following protocols.

A high school diploma and EMS/CPR certifications may be required; overtime and varied shifts are