Emergency Medical Dispatcher - 24/7 Critical Response Coordinator

911 Emergency Communications; Spindale (NC); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Spindale, NC seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and support coordination of EMS resources. Roles may include providing approved instructions and following medical dispatch protocols under supervision.

Requirements include a high school diploma and CPR certification; EMT/paramedic credentials are not universal requirements.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Spindale, NC seeks Emergency Medical Dispatchers to gather patient and incident information, establish response priorities, and support coordination of EMS resources. Roles may include providing approved instructions and following medical dispatch protocols under supervision.

Requirements include a high school diploma and CPR certification; EMT/paramedic credentials are not universal requirements.