Emergency Medical Dispatcher — 24/7 Critical Response Coordinator

Emergency Telecommunicator Services; Shannon (MS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Shannon, Mississippi. This role gathers patient and incident details, establishes priorities, and coordinates EMS resources using an agency-approved system.

Responsibilities include receiving calls, confirming location and contact details, asking approved questions, applying protocol-based instructions, and documenting call processing.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Strong communication skills and ability to stay calm under pressure are essential.
• Familiarity with emergency dispatch protocols is preferred.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication

Multitasking

Critical thinking

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Emergency Telecommunicator Services seeks Emergency Medical Dispatchers for Shannon, Mississippi. This role gathers patient and incident details, establishes priorities, and coordinates EMS resources using an agency-approved system.

Responsibilities include receiving calls, confirming location and contact details, asking approved questions, applying protocol-based instructions, and documenting call processing.