Emergency Medical Dispatcher — 24/7 Critical Response Center

Emergency Telecommunicator Services; Murfreesboro (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services in Murfreesboro, NC seeks a skilled EMS dispatcher to handle medical emergency calls, confirm locations and details, and determine prioritization for rapid response. You will guide responders with protocol-based instructions and document call data for quality reviews.

Responsibilities include coordinating ambulance resources, relaying critical information, and maintaining certifications such as EMD and CPR as required by the vacancy.

Qualifications

• Must have a high school diploma or equivalent.
• EMD certification and CPR certification are preferred/required.
• EMT or paramedic credentials are not universally required; refer to vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Excellent communication

Calm under pressure

Multitasking

Attention to detail

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

Medical dispatch software

Job description

Emergency Telecommunicator Services in Murfreesboro, NC seeks a skilled EMS dispatcher to handle medical emergency calls, confirm locations and details, and determine prioritization for rapid response. You will guide responders with protocol-based instructions and document call data for quality reviews.

Responsibilities include coordinating ambulance resources, relaying critical information, and maintaining certifications such as EMD and CPR as required by the vacancy.