Emergency Medical Dispatcher — 24/7 Critical Response

County Emergency Communications; Galena (MD); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

County Emergency Communications in Galena, MD seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather details, and determine response priorities using approved protocols.

Employees may work overnight shifts, weekends, or overtime; training and adherence to medical dispatch oversight are required. CPR and EMD certifications are commonly needed, with employer-sponsored training where applicable.

Qualifications

• High school diploma commonly required; sponsor training may be provided.
• Current Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call taking

Communication

Data entry

Calm under pressure

Education

Emergency Medical Dispatcher certification

CPR certification

High school diploma

Job description

County Emergency Communications in Galena, MD seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, gather details, and determine response priorities using approved protocols.

Employees may work overnight shifts, weekends, or overtime; training and adherence to medical dispatch oversight are required. CPR and EMD certifications are commonly needed, with employer-sponsored training where applicable.