Emergency Medical Dispatcher — 24/7 Critical Dispatch

Emergency Telecommunicator Services; Town of Kent (NY); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers for Kent, NY. Responsibilities include handling calls for illness and emergencies, confirming patient details, and coordinating ambulance resources under approved protocols.

Applicants may need EMS dispatcher certification and CPR; EMT/paramedic credentials may be required in some vacancies. Overtime and rotating schedules may apply based on staffing needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials may be required (not universal)

Job description

Emergency Telecommunicator Services is seeking Emergency Medical Dispatchers for Kent, NY. Responsibilities include handling calls for illness and emergencies, confirming patient details, and coordinating ambulance resources under approved protocols.

Applicants may need EMS dispatcher certification and CPR; EMT/paramedic credentials may be required in some vacancies. Overtime and rotating schedules may apply based on staffing needs.