Emergency Medical Dispatcher - 24/7 Critical Dispatch

Emergency Telecommunicator Services; Severance (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Severance, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS response. Roles include following dispatch protocols, providing instructions, and maintaining patient information through documentation and quality reviews.

Applicants should have a high school diploma and CPR certification; EMT or paramedic credentials are not universal requirements and may vary by vacancy.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services in Severance, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS response. Roles include following dispatch protocols, providing instructions, and maintaining patient information through documentation and quality reviews.

Applicants should have a high school diploma and CPR certification; EMT or paramedic credentials are not universal requirements and may vary by vacancy.