Emergency Medical Dispatcher - 24/7 Critical Coordination

911 Emergency Communications; Clyde (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

911 Emergency Communications in Clyde, NC seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location, and follow agency protocols to determine response priorities. You will coordinate ambulance resources and provide approved instructions until responders arrive.

A high school diploma or equivalent is commonly required; CPR certification may be required, and sponsored dispatcher programs may be offered.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal for this role; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Clyde, NC seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location, and follow agency protocols to determine response priorities. You will coordinate ambulance resources and provide approved instructions until responders arrive.

A high school diploma or equivalent is commonly required; CPR certification may be required, and sponsored dispatcher programs may be offered.