Emergency Medical Dispatcher — 24/7 Critical Communications Pro

911 Emergency Communications; Glen Allen (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

911 Emergency Communications in Glen Allen, VA is seeking an Emergency Medical Dispatcher to handle incoming emergency calls, verify location and details, determine response priorities, and coordinate ambulance resources according to medical dispatch protocols.

Candidates should have a high school diploma; CPR certification may be required; EMT/paramedic credentials are not universally required. The role may involve overnight shifts and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma

Job description

911 Emergency Communications in Glen Allen, VA is seeking an Emergency Medical Dispatcher to handle incoming emergency calls, verify location and details, determine response priorities, and coordinate ambulance resources according to medical dispatch protocols.

Candidates should have a high school diploma; CPR certification may be required; EMT/paramedic credentials are not universally required. The role may involve overnight shifts and overtime.