Emergency Medical Dispatcher: 24/7 Critical Care Ops

911 Emergency Communications; Glen Allen (AL); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Paid leave

Continuing education

Job summary

911 Emergency Communications in Glen Allen, AL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and details, and determine response priorities. The role involves protocol-based instructions and coordinating EMS resources to ensure timely, safe responses.

Ideal candidates will have a high school diploma and EMS dispatcher certification where required; ongoing training and certification support are provided.

Qualifications

• High school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call taking & data collection

Prioritization & dispatch coordination

Clear oral communication

Protocol-based instruction

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

911 Emergency Communications in Glen Allen, AL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations and details, and determine response priorities. The role involves protocol-based instructions and coordinating EMS resources to ensure timely, safe responses.

Ideal candidates will have a high school diploma and EMS dispatcher certification where required; ongoing training and certification support are provided.