Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Franklin (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Shift premiums

Continuing education

Job summary

911 Emergency Communications is hiring Emergency Medical Dispatchers in Riverton. You will handle urgent medical calls, confirm locations and access details, and determine priorities using approved dispatch protocols.

Responsibilities include guiding responders and documenting calls while maintaining patient safety and protocol adherence. Applicants should have a high school diploma or GED, with CPR certification often required and Emergency Medical Dispatcher certification preferred.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Emergency dispatch

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications is hiring Emergency Medical Dispatchers in Riverton. You will handle urgent medical calls, confirm locations and access details, and determine priorities using approved dispatch protocols.

Responsibilities include guiding responders and documenting calls while maintaining patient safety and protocol adherence. Applicants should have a high school diploma or GED, with CPR certification often required and Emergency Medical Dispatcher certification preferred.