Emergency Medical Dispatcher - 24/7 Critical Communications

Emergency Telecommunicator Services; Argenta (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Argenta, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources. You will follow approved dispatch protocols and provide essential instructions to callers while maintaining data accuracy and situational awareness.

This role may involve overnight shifts, weekends, holidays, and rotating schedules as part of continuous emergency communications operations.

Qualifications

• A high school diploma or equivalent is commonly required.
• Current Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Argenta, IL seeks Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources. You will follow approved dispatch protocols and provide essential instructions to callers while maintaining data accuracy and situational awareness.

This role may involve overnight shifts, weekends, holidays, and rotating schedules as part of continuous emergency communications operations.