Emergency Medical Dispatcher — 24/7 Critical Care Dispatch

911 Emergency Communications; Cortland Township (IL); On-site; USD 36,000 - 60,000; Full time

Job summary

911 Emergency Communications in Cortland, IL is seeking Emergency Medical Dispatchers. Responsibilities include receiving medical emergency calls, confirming locations, prioritizing responses, and coordinating ambulance resources.

The role requires adherence to dispatch protocols and ongoing documentation of calls. Minimum qualifications include a high school diploma or equivalent; CPR certification is often required, with additional dispatcher certification sometimes needed before appointment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal.
• Certification in Emergency Medical Dispatcher may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification (required/preferred)

Job description

911 Emergency Communications in Cortland, IL is seeking Emergency Medical Dispatchers. Responsibilities include receiving medical emergency calls, confirming locations, prioritizing responses, and coordinating ambulance resources.

The role requires adherence to dispatch protocols and ongoing documentation of calls. Minimum qualifications include a high school diploma or equivalent; CPR certification is often required, with additional dispatcher certification sometimes needed before appointment.