Emergency Medical Dispatcher: 24/7 Critical-Care Communications

911 Emergency Communications; Baldwin (IA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing education

Retirement benefits

Job summary

911 Emergency Communications seeks an Emergency Medical Dispatcher in Baldwin, IA. The role involves handling urgent medical calls, collecting location and patient details, and guiding responders using approved protocols.

You will determine priorities and coordinate ambulance resources as needed while maintaining strict data integrity and confidentiality. Eligible applicants typically have a high school diploma or equivalent, CPR certification, and may require EMD certification.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification and additional coursework may be required.
• EMD certification may be required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority using approved medical dispatch system.
• Dispatch or coordinate ambulance resources if assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Strong communication

Active listening

Data entry accuracy

Education

HS diploma or equivalent

CPR certification

EMD certification (preferred)

Job description

911 Emergency Communications seeks an Emergency Medical Dispatcher in Baldwin, IA. The role involves handling urgent medical calls, collecting location and patient details, and guiding responders using approved protocols.

You will determine priorities and coordinate ambulance resources as needed while maintaining strict data integrity and confidentiality. Eligible applicants typically have a high school diploma or equivalent, CPR certification, and may require EMD certification.