Emergency Medical Dispatcher — 24/7 Critical-Calls Coordinator

County Emergency Communications; Dalton (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Dalton, MA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather details, and establish response priorities using approved protocols. This role supports EMS resource coordination and requires strict adherence to medical oversight and quality standards.

Responsibilities include receiving calls, confirming location and contact info, asking approved questions, and dispatching ambulances as needed.

Qualifications

• High school diploma or equivalent required; sponsored training may be available.
• CPR certification may be required and additional coursework may be required.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Dalton, MA seeks Emergency Medical Dispatchers to handle urgent medical calls, gather details, and establish response priorities using approved protocols. This role supports EMS resource coordination and requires strict adherence to medical oversight and quality standards.

Responsibilities include receiving calls, confirming location and contact info, asking approved questions, and dispatching ambulances as needed.