Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Rainbow (TX); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services is offering Emergency Medical Dispatcher opportunities in Rainbow, TX. Dispatchers gather patient and incident information, set response priorities, and coordinate EMS resources under approved protocols.

Responsibilities include receiving urgent medical calls, confirming locations, and providing protocol-based guidance. The role may require CPR certification and emergency dispatcher credentials, with training provided as needed.

Qualifications

• High school diploma or equivalent is commonly required.
• EMD certification is often required or preferred depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Calm under pressure

Active listening

Multitasking

Education

High school diploma or equivalent

EMD certification

Job description

Emergency Telecommunicator Services is offering Emergency Medical Dispatcher opportunities in Rainbow, TX. Dispatchers gather patient and incident information, set response priorities, and coordinate EMS resources under approved protocols.

Responsibilities include receiving urgent medical calls, confirming locations, and providing protocol-based guidance. The role may require CPR certification and emergency dispatcher credentials, with training provided as needed.