Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Newfields (NH); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in Newfields, NH seeks Emergency Medical Dispatchers to handle urgent calls, verify locations and details, and coordinate EMS responses. The role emphasizes protocol-based guidance and accurate data entry within a structured dispatch system.

Applicants typically need a high school diploma and CPR certification; EMT/paramedic credentials vary by vacancy. Training and certification requirements are set by the employer and the specific assignment.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; refer to vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call-taking

Communication

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

CPR certification

Tools

Emergency dispatch system

Job description

911 Emergency Communications in Newfields, NH seeks Emergency Medical Dispatchers to handle urgent calls, verify locations and details, and coordinate EMS responses. The role emphasizes protocol-based guidance and accurate data entry within a structured dispatch system.

Applicants typically need a high school diploma and CPR certification; EMT/paramedic credentials vary by vacancy. Training and certification requirements are set by the employer and the specific assignment.