Emergency Medical Dispatcher — 24/7 Console Ops & Training

911 Emergency Communications; La Luz (NM); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in La Luz, NM is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather location and incident details, and prioritize responses in a high-stakes environment. Work may involve overnight or rotating shifts and overtime as needed.

Responsibilities include giving protocol-based instructions, coordinating ambulance resources, and maintaining accurate call documentation. Required or sponsored training and CPR certification may be needed per vacancy.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment; consult vacancy for exact qualifications and accepted providers.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (may be required)

Job description

911 Emergency Communications in La Luz, NM is seeking Emergency Medical Dispatchers to handle urgent medical calls, gather location and incident details, and prioritize responses in a high-stakes environment. Work may involve overnight or rotating shifts and overtime as needed.

Responsibilities include giving protocol-based instructions, coordinating ambulance resources, and maintaining accurate call documentation. Required or sponsored training and CPR certification may be needed per vacancy.