Emergency Medical Dispatcher — 24/7 Console Operator

911 Emergency Communications; Eunice (NM); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications is seeking Emergency Medical Dispatchers to support the coordination of emergency medical resources in Eunice, NM. Duties include gathering patient and incident information, establishing response priorities, and providing protocol-based guidance under supervision.

Employees may work extended shifts, nights, weekends, and overtime as needed. A high school diploma or GED is commonly required and certifications may be pursued or required according to vacancy terms.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification not universally required; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or GED

Job description

911 Emergency Communications is seeking Emergency Medical Dispatchers to support the coordination of emergency medical resources in Eunice, NM. Duties include gathering patient and incident information, establishing response priorities, and providing protocol-based guidance under supervision.

Employees may work extended shifts, nights, weekends, and overtime as needed. A high school diploma or GED is commonly required and certifications may be pursued or required according to vacancy terms.