Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Mountainair (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

911 Emergency Communications in Mountainair, NM seeks Emergency Medical Dispatchers to support urgent medical responses. You will collect patient data, assign priorities, and coordinate EMS resources using approved protocols.

Role may require overnight shifts, weekends, and overtime as needed within a continuous operations environment. Training, certifications, and appointment details vary by vacancy.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required depending on vacancy.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority via the medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Effective communication

Multitasking

Data entry

Education

High school diploma or equivalent

CPR certification

Job description

911 Emergency Communications in Mountainair, NM seeks Emergency Medical Dispatchers to support urgent medical responses. You will collect patient data, assign priorities, and coordinate EMS resources using approved protocols.

Role may require overnight shifts, weekends, and overtime as needed within a continuous operations environment. Training, certifications, and appointment details vary by vacancy.