Emergency Medical Dispatcher

Mayo Clinic; Rochester (MN); On-site; Full time

Job summary

A leading healthcare provider is seeking a dedicated Emergency Communication Coordinator to manage ambulance service requests and coordinate emergency responses. This role requires strong communication skills and experience in customer service or dispatching. The position offers competitive compensation and benefits, with opportunities for growth within the organization.

Benefits

Medical: Multiple plan options.

Dental: Delta Dental or reimbursement account.

Vision: Affordable plan with national network.

Retirement: Competitive retirement package.

Qualifications

• One year of customer service, call center or dispatching experience.
• EMT certification or medical experience preferred.

Responsibilities

• Coordinates requests for Mayo Clinic Ambulance Service.
• Provides 911 caller pre-arrival instructions.
• Activates emergency response teams.

Skills

Communication

Customer Service

Radio Communications

Education

High school diploma/GED

Tools

Basic Computer Knowledge

Job description

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.
  
  

Responsibilities

Coordinates emergent and non-emergent requests for Mayo Clinic Ambulance Service, which includes Mayo Clinic Ambulance, Mayo One Airplane, and Mayo One helicopter patient transportation services to and from the Mayo Clinic Medical Center as well as out of system transportation. Receives and coordinates radio and telephone communications into the Emergency Department (ED) at Saint Marys and Methodist Campuses. Coordinates advanced notification of patient arrival information to appropriate areas within Mayo Clinic Medical Center. Provides 911 caller pre-arrival instructions for Mayo Clinic Ambulance and for other counties within Minnesota and Wisconsin. Activates Acute Stroke Team, Cath/Stemi Team, ED Resuscitation Team, Family Activated Pediatric Response Team (PRRT) and Trauma Team for the Mayo Clinic Medical Center.

Qualifications

High school diploma/GED. One year of customer service, call center or dispatching experience.

Additional Qualifications

EMT certification or medical experience is preferred. Working knowledge of radio communications. Basic computer knowledge. Excellent communication skills.

License or Certification

Current AHA Health Care Provider CPR certifications required. Must be certified in Emergency Medical Dispatch (EMD) at the time of hire or become certified within the first three months of employment. The Emergency Communication Center will assist applicants that are not currently certified in Emergency Medical Dispatch to obtain their certification after hire.

Exemption Status

Nonexempt

Compensation Detail

$29.11 - $43.68 / hour

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

72

Schedule Details

Dependent upon openings at the time of offer. Shifts are 12 hours. Day, Night, and rotation shifts typically available.

Weekend Schedule

Typically every other weekend

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" . Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Tammy Pfeifer